Airfare.com - Privacy Policy

Airfare Company Address
4619 41st Street NW, Suite 300, Washington DC 20016.

1-800-AIR-FARE(247-3273) 
703-379-1777

Call Center Hours
Open 24 Hours / 365 Days

This Privacy Policy has been updated on May 25, 2018.

While we have not made any material changes to the way we process data about our users, we have updated this policy to make it shorter and easier to read, and to comply with the EU General Data Protection Regulation coming into force on May 25, 2018.

 

As an Airfare.com user, you are in control of all your travel-planning. We know you want to remain in control of your personal information, as well. Whoelsale Travel Centre, Inc dba Airfare.com ("Airfare.com") is committed to protecting your personal information. This Privacy Policy (the "Policy") explains how Airfare.com collects, uses and shares data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data. Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the Airfare.com website (the “Site”), mobile applications, APIs or related services (the “Services”).

 

This Policy does not cover any Airfare.com third party providers, distributors, or suppliers, which may or may not be subject to their own privacy policies.

 

You should read this Policy before you submit any personal information to us. By using our Site, you consent to the collection and use of your personal information as outlined in this Policy. If you do not agree with the content of this Policy, you should refrain from using our Site.

 

Summary of this Privacy Policy

Who We Are

Wholesale Travel Centre, Inc, which owns and operates this Website, is a DC corporation.

Information We Collect

We collect Personal Data about you that you provide to us while using the Site.

How We Use Your Data

We use Personal Data to provide you with the products and services from our Site, to build features that will make the services available on the Site easier to use, to contact you about these services, and to occasionally send advertisements, marketing material or other offers that we think might be of interest to you.

How We Share Your Data

We share your Personal Data with external service providers (e.g., hotels, airlines, car rental agencies, travel insurance), Global Distribution Systems, our third party partners, our agents, and otherwise for compliance with law and other disclosures. In addition, we may also share your Personal Data in the context of any future business transfers.

How We Protect Your Data

We employ reasonable and current technical, administrative and physical safeguards that are designed to prevent unauthorized access, maintain data accuracy, and designed to ensure correct use of Personal Data.

Cookies & Other Tracking Technologies

Our Site uses cookies and other similar technologies. Our mobile websites and mobile apps may use Anonymous Device IDs and/or Advertiser Identifiers in a manner similar to our use of cookies on our websites. To opt-out of advertising and certain other cookies, please see the opt-out links below.

Accessing or Changing Your Data

Airfare.com understands that you may want to change, access or delete your Personal Data. You may do so by by contacting us cs@airfare.com.​​

Opt-Out

If we propose to use your personal information for any purposes other than those described in this Policy or any service-specific privacy notices, we will allow you a convenient way to opt-out.

International Transfers of Personal Data

Airfare.com operates the Site in the United States and, depending on your country of residence, the submission of personal information to the Site may involve some transfer of personal information to the United States.

Other Websites

Our Site may contain links to other websites or resources that are not part of Airfare.com and are not governed by this Privacy Policy.

Children

Persons under the age of 18 are not eligible to use any services on our Site.

Updates and Contact Info

Should you have any questions, concerns or comments, please email us at cs@airfare.com. Airfare.com is located at 4619 41st st NW, Washington DC 20016.

WHO WE ARE

Wholesale Travel Centre, Inc, which owns and operates this Website, is a DC corporation with its principal place of business at 4619 41st st NW, Washington DC 20016, United States.

 

INFORMATION WE COLLECT

 

1.1 Data You Provide to Us

Personal Data

We collect personally identifiable information ("Personal Data") about you that you provide to us while using the Site. Personal Data includes information that can identify you as a specific individual, such as your name, address, phone number, credit card number, email address, age, date of birth, gender, and any other information you may choose to provide or as may be required to fulfill the requested service. We also collect non-personally identifiable information, including your IP address, search preferences related to specific searches, location, and bids through your interactions with our Site. When we link non-personally identifiable information with Personal Data, we will treat at as Personal Data under this Privacy Policy. You are not obligated to provide us with any personal information, unless or until you choose to purchase a reservation, sign up for one of our email newsletters or engage in other transactions on our Website.

Social Media Data

The Site also includes Social Media Features and Widgets, such as Facebook, Google Plus, Twitter and LinkedIn. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Travel Companion Data

If you purchase certain services, such as airline tickets, for other travelers, we will collect Personal Data of the other travelers that (i) is required to fulfill the requested service and (ii) you may otherwise provide to us. You must make sure that you have the right to provide such information. By providing any Personal Data of another traveler, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose such Personal Data as set forth in this Privacy Policy. Personal Data of other travelers is collected only for the purpose of providing such Personal Data to the appropriate travel supplier, such as the airline on which travel will occur, to fulfill the requested service, or as otherwise may be required by applicable law.

Customer Payment Data

If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order. You must provide certain payment and billing data directly to our PCI-compliant 0payment processing partners including the airline reporting commission (ARC), including your name, credit card information, billing address, and zip code. For security, Airfare does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

TSA Secure Flight

Under the Transportation Security Administration (TSA) Secure Flight program most air passengers are now required to provide their full name, date of birth, and gender (plus redress number, when applicable). You do not need to provide this information while making your trip reservation, but you must provide the information to your airline(s) sometime before your trip. If you provide date of birth, gender, or redress number during the booking process, we will not permanently store this personal information for any travelers, aside from the required entries in the air reservation record. We will not disclose this information to any third parties other than the applicable airline(s). If you are making a reservation for travelers other than yourself, you should make sure each traveler agrees, in advance, that you may disclose their personal information to us.

Secure Flight is a federally mandated program set forth in the Secure Flight Final Rule, published in the Federal Register Volume 73, Number 209. The TSA privacy notice can be found in Section 1560.103 of the Secure Flight Final Rule:

The Transportation Security Administration of the U.S. Department of Homeland Security requires aircraft operators to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA’s Web site at www.tsa.gov.

Sweepstakes, Promotions, and Surveys

Airfare.com may share your personal information with third parties when you engage in certain activities on our site that are sponsored by third parties, such as electing to receive information or communications from a third party (such as a hotel company or a tourism board for a particular destination), or electing to participate in contests, sweepstakes, games or other programs sponsored in whole or in part by a third party. Airfare.com may also share your personal information when you respond to promotional materials from Airfare.com and authorize a third party to use your personal information for purposes such as, for example, sending you additional promotional materials, providing you a product or service, or entering you in a contest, sweepstakes or game. We refer to all of these activities and requests as "Sponsored Activities." When you participate in Sponsored Activities, you will either be required or requested to agree that Airfare.com may send your personal information (such as, in some cases, your mailing address or e-mail address) to the sponsor, and the sponsor may use your personal information in accordance with the sponsor's privacy practices. In each case described in this section, Airfare.com will only share your personal information after receiving your consent. You should know that when Airfare.com shares your personal information with a third party under any circumstance described in this section, your personal information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by Airfare.com's Privacy Policy with respect to its use and further sharing of your personal information.

Communications and Support

If you contact us for support or to report a problem or concern, we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

The data listed above is stored by us and associated with your account.

 

1.2 Data We Collect through Automated Means

When you visit the Site, we automatically log generic information about your computer and your computer's connection to the Internet. This information may consist of things such as device information, IP address, operating system and browser software information, and the activities conducted by the user while on our Site. An IP address is a number that allows computers attached to the Internet, such as our web servers, to know where to send data back to the user, such as the pages of the Site the user wishes to view. We collect this information because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the Site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. It is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity. We may also use some of this information, such as the pages you visited on our site, to send you email messages focused on destinations that you may be interested in, unless you had previously opted out of receiving such messages. We also use session data to help prevent fraud or unauthorized use of our site.

 

HOW WE USE YOUR DATA

We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity. From time to time, Airfare.com may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions, marketing material or other offers to you, as a Site user. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by using the hyperlink provided in these notices.

 

HOW WE SHARE YOUR DATA

Airfare does not share your Personal Data, except as disclosed in this Privacy Policy or as otherwise authorized by you. When you reserve or purchase travel services through Airfare.com, we provide to the airline, hotel, car-rental agency, travel agency or other involved third party provider, distributor, or supplier only that portion of your personal information that is needed for the successful fulfillment of your travel arrangements.

We book most of our travel services through the Amadeus and Travelport Global Distribution Systems, a leading processor of travel bookings worldwide and in doing so must provide certain of your personal information to them (as we would with any other GDS we now use or may use in the future). We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of our site. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners.

External Service Providers​: When you use the Airfare.com service to purchase an airline ticket, reserve a hotel room or a rental car or to take advantage of any of our other products and services (including travel insurance and payment financing), the Personal Data collected will be used and possibly exchanged with suppliers such as airlines, hotels, hotel booking service providers , car booking service providers and travel insurance providers or other involved third-party to perform transactions that are part of the commercial transaction. Please refer to the websites of third party suppliers for their Privacy Policies and other information on the suppliers.

Airfare.com's Third Party Partners:​ In order to provide you with certain services, we may share your Personal Data with third party partners, or require that you transact directly with a third party partner. Third party partners consist of companies with which Airfare has contracted in order to provide you with services or products featured on our Site, such as:

·       With Service Providers, Contractors, and Agents:​ We share your data with third-party companies who perform services on our behalf, like payment processing, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.

·       With Business Partners:​ We have agreements with other websites and platforms to distribute our Services and drive traffic to Airfare. Depending on your location, we may share your data with these partners.

·       With Analytics and Data Enrichment Services:​ As part of our use of third-party analytics tools like Google Analytics and data enrichment services, we share certain contact information, Account Data, System Data, Usage Data, or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.

When we do so, Airfare.com requires that these third parties implement adequate technological and organizational security measures before they can receive any personal information from us. In such cases, Airfare.com will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.

We may also share your personal information with other companies or individuals in the following instances:

·       In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

·       When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Airfare.com, our customers, or others; and in connection with our Terms and Conditions and other agreements.

·       In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

HOW WE PROTECT YOUR DATA

Airfare.com has implemented reasonable technical and organizational security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal information. All information you provide to Airfare.com is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Access to private and confidential data is limited to only those employees, contractors, agents and third parties with a specific need to retrieve this information. Unfortunately, no data transmission over the Internet can be guaranteed to be entirely secure, and Airfare.com assumes no liability for any damage suffered by you caused by the interception, alteration, or misuse of information during transmission.

COOKIES & OTHER TRACKING TECHNOLOGIES

Cookies are pieces of information, usually a small text file that a site transfers to your computer's hard drive and resides there for record keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. Cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. The use of cookies is an industry standard and very common on the Internet. Cookies allow us to serve you better and more efficiently by retrieving information previously entered by the user, such as e-mail addresses and zip codes thereby personalizing your experience at the Website. Cookies in and of themselves do not personally identify users, although they do identify a user's computer.

As described in more detail below, our Site uses cookies to store your preferences, display content based upon what you view on our Site to personalize your visit, analyze trends, administer the Site, track users’ movements around the Site, serve targeted advertising and gather demographic information about our user base as a whole. On mobile websites and mobile apps, we may use Anonymous Device IDs and/or Advertiser Identifiers in a manner similar to our use of cookies on our websites. To opt-out of advertising and certain other cookies, please see the opt-out links below.

Airfare.com Cookies (First Party Cookies)​: We, at Airfare.com, use our cookies to improve your web-browsing experience. For example, we will also use a cookie to keep track of your search criteria while you are engaging Airfare.com’s Services. Airfare’s cookies are associated with a user's Personal Data. However, no third party may use the information we collect through our Airfare.com cookies for their own purposes.

Third Party Cookies:​ We work with third-parties that place cookies on our Site to provide their services, including:

·       Ad Targeting​: We work with third-party advertising companies to serve ads while you are visiting our Site and permit these companies to place and access their own cookies on your computer in the course of serving advertisements on this Site. These companies may use information obtained through their cookie (which does not include your name, address, e-mail address or telephone number) about your visits to our and other websites, in combination with non-personally identifiable information about your purchases and interests from other online sites in order to provide advertisements about goods and services of interest to you. Other companies' use of their cookies is subject to their own privacy policies and not ours. Data Providers: We also allow data providers to collect web log data from you (including IP address and information about your browser or operating system), when you visit our Site, or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, that we may share with data providers solely in hashed, non-human readable form.

·       Analytics/Measurement:​ We also use third-party analytics cookies to gain insight into how our visitors use the Site, to find out what works and what doesn't, to optimize and improve our websites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Site. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites.

·       Remarketing Pixel Tags:​ In addition, we may share web site usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Site and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Site. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on priceline.com during earlier browsing sessions.

·       Flash Cookies​: Our partners, who provide certain features on our site or display advertising based on your browsing activity, also use Local Shared Objects such as Flash cookies, and Local Storage such as HTML5, to collect and store content information and preferences. Various browsers may offer their own management tools for removing HTML5 local storage. To manage Flash cookies, please c​lick here​.

To learn more about targeting and advertising cookies and how you can opt out, visit www.allaboutcookies.org/manage-cookies/index.html,​ or if you’re located in the European Union, visit the Y​our Online Choices site​.

Please note that where advertising technology is integrated into the Services, you may still receive advertising on other websites and applications, but it will not be tailored to your interests.

When using mobile applications you may also receive tailored in-app advertisements. Apple iOS, Android OS, and Microsoft Windows each provide its own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings or contact your platform operator.

What are my privacy options?

You have a number of options to control or limit how we and our partners use cookies:

·       Most browsers automatically accept cookies, but you can change your browser settings to decline cookies by consulting your browser’s support articles. If you decide to decline cookies, please note that you may not be able to sign in, customize, or use some interactive features in the Services.

·       Flash cookies operate differently than browser cookies, so your browser's cookie-management tools may not remove them. To learn more about how to manage Flash cookies, see Adobe's a​rticle on managing flash cookies​ and ​Website Storage Settings panel.​

·       To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the N​etwork Advertising Initiative​ and Digital Advertising Alliance,​ or if you’re located in the European Union, visit the ​Your Online Choices site.​ To opt out of Google Analytics' display advertising or customize Google Display Network ads, visit the G​oogle Ads Settings page​.

·       For general information about targeting cookies and how to disable them, visit www.allaboutcookies.org.​

The blocking of Airfare.com cookies may disable certain features on the Site and may make it impossible to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from sites you trust, like Airfare.com.

In the event that you post personal information in discussion forums or other areas of the ite allowing users to upload or post content, that information can be viewed by any user with access to those areas. We discourage users from posting personal information in this fashion, and any personal information you post to these public or member areas is not covered by this Policy.

From time to time we may add or enhance services available on the site. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the Site the better and easier to use.

CHOICES ABOUT THE USE OF YOUR INFORMATION (OPT-OUT POLICY)

Airfare.com believes that it is important that individuals are given the opportunity to exercise choice with respect to how their personal information is collected and used. If we propose to use your personal information for any purposes other than those described in this Policy or any service-specific privacy notices, we will allow you a convenient way to opt-out of such further uses.

INTERNATIONAL TRANSFERS OF PERSONAL DATA

Airfare.com operates the Site in the United States and, depending on your country of residence, the submission of personal information to the Site may involve some transfer of personal information to the United States. You should be aware that privacy laws in the United States may not provide protections equivalent to those of your country of residence. Airfare.com has taken steps to ensure that appropriate levels of protection necessary to maintain the security and quality of your personal information are in place and that any transferred data is processed only in accordance with this Policy.

ACCESSING OR CHANGING YOUR DATA

You can request access to any personal information that we hold about you and ask us to correct any personal information which may be inaccurate, except where the law requires otherwise. To access, correct or raise inquiries concerning your personal information in our possession, please please feel free to contact our privacy team (including our designated personal information protection manager) at cs@airfare.com.

OTHER WEBSITES

To provide increased value to users of the Site, we may provide links to other websites or resources that are not part of Airfare.com. Airfare.com does not exercise control over these websites or their privacy practices, and any information you provide to those sites is subject to the Privacy Policies of those sites, and not this Policy.

CHILDREN

The Website contains travel-related content and is specifically aimed at and designed for use by adults. Airfare.com does not knowingly solicit or collect personal information from or about individuals under the age of 18 years.

UPDATES AND CONTACT INFO

This Policy may change from time to time. If we make material changes to this Policy, we will post any Policy changes on this page. If we feel it appropriate, we will provide a more prominent notice (including, for certain services, email notification). Your continued use of the Website following such posts or notices will signal your acceptance of such changes.

If you have any additional questions or concerns about this Policy, please feel free to contact us at +1 703-379-1777, Airfare.com 4619 41st st NW, Washington DC, United States, or email us at ​cs@airfare.com.

 

Airfare.com has been online since 1996 and have booked millions of travelers to thousands of destinations. We are available 24 Hours per day and 7 days per week to help you at our call center.

Airfare.com Company Address: 4619 41st street NW suite 300 Washington DC 20016. 1-800-AIR-FARE(247-3273) 703-379-1777 - Call Center Hours: Open 24 Hours / 365 Days
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